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Infosys is driving forward with a wide range of internal changes and investments to reposition itself and make its offerings more appealing both to the industry at large and the communications, media, and entertainment (CME) sector.


  • Ovum research shows how CSPs' business/investment needs increasingly revolve around the transition to digital operations, cloud delivery models, and using automation and analytics to transform business processes. The report assesses how Infosys's services capabilities, including AiKiDo, target these needs.

Features and Benefits

  • Assesses Infosys's telecom strategy.
  • Provides an overview of AiKiDo, Infosys's service framework.
  • Provides an overview of key TM Forum catalysts.

Key questions answered

  • How is Infosys targeting the communications sector and seeking to address CSPs' changing needs?
  • What elements in Infosys's portfolio are relevant to the CME sector?
  • Which TM Forum catalysts is Infosys promoting?
  • How is Infosys seeking to differentiate itself?

Table of contents


  • In brief
  • Ovum view
  • Recommendations

Infosys's strategy update

  • Infosys structure
  • Infosys's strategy shakeup

Infosys's portfolio changes

  • Infosys AiKiDo initiative


  • Methodology
  • Further reading
  • Author

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