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Telcos must evaluate their current IT capabilities and consider upgrading their existing IT systems in order to successfully deliver digital technologies and provide a comparable customer experience to that of OTT players.


  • Telcos understand that digital services are here to stay and that they need to take advantage of these services to grow their revenues.

Features and Benefits

  • Understand the key factors driving the adoption of digital services.
  • Understand which digital services telcos plan to offer.

Key questions answered

  • What should telcos' digital transformation strategies include in order to support digital services?
  • What will enable telcos to successful offer digital services?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for telcos

Market drivers

  • Digital services are here to stay
  • Telcos need to find new revenue streams

Telcos as digital service providers

  • IP communications, content, and cloud services are most popular digital offerings from telcos
  • Third-party partnerships are crucial to the delivery of digital services

Legacy IT systems are hindering telcos' ability to deliver digital services

  • Existing IT cannot support digital business models
  • Revenue and partner management systems need major upgrades

Digital transformation is essential to the delivery of digital services

  • Digital transformation presents telcos with an opportunity to succeed as DSPs
  • Big data and real-time monetization platforms are critical to telcos' digital transformation agendas


  • Methodology
  • Author

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