skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

By 2025, CSPs will be managing a converged network and IT infrastructure, and network engineers will be software engineers and vice versa. Proprietary solutions will still exist in legacy deployment, but the systems supporting the digital economy will be defined by open standards, where insights from network, service, application, and customer data will be in real time.

Highlights

  • The majority of telco executives across the CSP business see digital transformation as an immediate and critical objective. However, the lack of centralized data sources, the right internal skills, and an end-to-end view of business processes are barriers that they must overcome.

Features and Benefits

  • Understand the barriers CSPs must overcome and the business benefits they expect to gain from a digital transformation of their software and IT systems and business processes.
  • Assess the importance of a converged network and IT infrastructure and agile and automated business processes to effect an end-to-end transformation.

Key questions answered

  • What are the four key components of a successful telecoms operations and IT transformation?
  • How will IT systems need to vary by CSP type ?
  • What will the vendor landscape look like in 2025?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Recommendations

Next generation of operations underpins digital transformation

  • Organizational and structural change will be critical for the telecoms vertical

One network and IT infrastructure

  • Developments in the network mean complementary changes in support systems
  • Network domains
  • IT domains

Agile and automated business processes

  • Managed services partners will play an important role

Analytics drives intelligent operations

  • Improving the quality of service and network performance

Connected customer engagements

  • Omnichannel marketing and customer service

IT systems need to vary by CSP type

  • Different classes of CSPs will have different software requirements

Vendor landscape of 2025

  • Network equipment providers
  • Software vendors and IT service providers
  • Leading vendors in the digital economy for telecoms operations and IT

Appendix

  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - +44 (0) 207 017 7760 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now