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By 2025, CSPs will be managing a converged network and IT infrastructure, and network engineers will be software engineers and vice versa. Proprietary solutions will still exist in legacy deployment, but the systems supporting the digital economy will be defined by open standards, where insights from network, service, application, and customer data will be in real time.


  • The majority of telco executives across the CSP business see digital transformation as an immediate and critical objective. However, the lack of centralized data sources, the right internal skills, and an end-to-end view of business processes are barriers that they must overcome.

Features and Benefits

  • Understand the barriers CSPs must overcome and the business benefits they expect to gain from a digital transformation of their software and IT systems and business processes.
  • Assess the importance of a converged network and IT infrastructure and agile and automated business processes to effect an end-to-end transformation.

Key questions answered

  • What are the four key components of a successful telecoms operations and IT transformation?
  • How will IT systems need to vary by CSP type ?
  • What will the vendor landscape look like in 2025?

Table of contents


  • Catalyst
  • Ovum view
  • Recommendations

Next generation of operations underpins digital transformation

  • Organizational and structural change will be critical for the telecoms vertical

One network and IT infrastructure

  • Developments in the network mean complementary changes in support systems
  • Network domains
  • IT domains

Agile and automated business processes

  • Managed services partners will play an important role

Analytics drives intelligent operations

  • Improving the quality of service and network performance

Connected customer engagements

  • Omnichannel marketing and customer service

IT systems need to vary by CSP type

  • Different classes of CSPs will have different software requirements

Vendor landscape of 2025

  • Network equipment providers
  • Software vendors and IT service providers
  • Leading vendors in the digital economy for telecoms operations and IT


  • Methodology
  • Further reading
  • Author

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