Telcos are no longer as profitable as they once were, with billions of dollars being lost to substitute and competing services from disruptive players. Many new brands only exist online, and this phenomenon has given rise to new service experiences and reshaped consumer behavior.
Europe, Middle East & Africa team - +44 (0) 207 017 7700
Asia-Pacific team - +61 (0)3 960 16700
US team - +1 646 957 8878
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