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Introduction

Telcos are eagerly seeking new business opportunities, and are using the customer data they hold as a logical place to start. However, the technological and legal implications around data privacy are complex.

Highlights

  • Legislation on data privacy and protection could limit how telcos monetize customer data, but hope is not lost.
  • Maintaining ethics remains fundamental for telcos.

Features and Benefits

  • Highlights the impact new data privacy and protection legislation will have on telcos.
  • Provides insight on some of the opportunities that telcos are considering with respect to monetizing customer data.

Key questions answered

  • What measures can telcos take to ensure that customers maintain control over access to their data?
  • What are the opportunities for technology vendors?

Table of contents

Ovum view

  • Summary
  • Legislation on data privacy and protection could limit how telcos monetize customer data
  • Maintaining ethics remains fundamental for telcos
  • Security measures must be taken across the entire network
  • Technology providers need to seize these new opportunities

Appendix

  • Further reading
  • Author

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