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Introduction

Hinds Community College provides an example of how investing in professional services can help to increase the return on investment from enterprise applications, and ultimately improve operational and student success.

Highlights

  • Technology and services, particularly ERP, were not serving the needs of students at Hinds Community College.
  • Hinds needed to improve operational efficiency to build an environment of student success.
  • Hinds invested in Ellucian Professional Services, and through this partnership initiated conversations about strategic change.

Features and Benefits

  • Understand how increasing operational efficiency can improve student success.
  • Assesses the use of professional services to increase operational efficiency.

Key questions answered

  • How can institutions increase operational efficiency to improve student success?
  • What are the benefits of vendor professional services?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations for the higher education industry

  • Recommendations for institutions
  • Recommendations for vendors

Using professional services to increase operational efficiency

  • Setting the business context
  • The role of ICT/services in solving the problem

Lessons learned

  • Identify a visionary leader
  • Obtain financial backing
  • Articulate what you need from your vendor

Appendix

  • Methodology
  • Further reading
  • Author

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