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The road to 2025 is fraught with significant business and ICT disruption. As part of the larger Digital Economy 2025 series, this report takes a closer look at the industry context.


  • Driven by powerful macroeconomic forces, and accelerated by consumer market sensibilities and ICT innovation, the frequency and impact of business disruption will increase over the next decade.
  • Industries with the greatest ability to leverage ICT to deliver their core services, including payments, insurance, telecoms, and media, will experience the most extensive digital transformation.
  • The path forward for all industries on their journey to digital transformation means shifting the business perspective from "what is," given the limitations of technology, to "what could be," given its expanding possibilities.

Features and Benefits

  • Access a conceptual model for positioning industries in terms of their likelihood to experience digital disruption over the next decade.
  • Understand which industries will provide the most short- and medium-term opportunities.

Key questions answered

  • Which industries will be most impacted by digital disruption over the next decade?
  • How will the opportunity to sell ICT into the enterprise vary by industry?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for vendors

A cross-industry view on digital transformation

  • The nature of business and ICT disruption is changing
  • The 2025 Digital Transformation Matrix

Industry snapshots

  • The road to 2025 in the government industry
  • The road to 2025 in the healthcare industry
  • The road to 2025 in the higher education industry
  • The road to 2025 in the insurance industry
  • The road to 2025 in the media industry
  • The road to 2025 in the oil & gas industry
  • The road to 2025 in the payments industry
  • The road to 2025 in the retail banking industry
  • The road to 2025 in the utilities industry


  • Methodology
  • Further reading
  • Lead author
  • Contributing authors

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