skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

This report joins the dots between four big drivers of transformation: people, politics, economy, and technology. We will look at how the drive for transformation is happening at all levels, and how the complex interaction between each is creating a very different environment for change in 2018.

Highlights

  • The winds of change for government are again blowing, fanned by a convergence of issues at many levels: people, politics, economy, and technology.

Features and Benefits

  • Assesses key trends in the government sector in 2018.
  • Learn about the three key technologies that should be a priority for CIOs in 2018.

Key questions answered

  • What new approaches will be needed to drive effective policy outcomes in these challenging times?
  • Why is cybersecurity becoming a boardroom issue?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

New approaches will be needed for driving effective policy outcomes in challenging times

  • National economies will need calm and purposeful guidance against structural headwinds
  • The politics of disruptive change will contribute to greater uncertainty
  • The positive outlook for global technology spending will continue

Cybersecurity is quickly becoming a boardroom leadership issue

  • The wider community clearly understands its importance, and is now holding public officials increasingly accountable
  • Cybersecurity moves to the boardroom
  • The key cybersecurity issues for the CEO to consider

It is time to look seriously at use cases for artificial intelligence

  • The AI market has come a long way in just 12 months
  • Customer self-service is government's top use case, but it will be important to proceed with caution
  • Are chatbots right for your organization?

Cultural change is the missing piece in the digital government jigsaw

  • At some point, it is necessary to tackle the more difficult change initiatives
  • Leading change is still all about leading people
  • A planning tool to help address the people issues for projects in the coming year

Data analytics is a key ingredient for developing evidence-based policy

  • The big challenge is not getting the right answer, but asking the right question
  • Analytics needs to play a big part in digital transformation for government

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now