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Introduction

Governments in Australia are grappling with the challenges of digital transformation. This report analyzes the results of a survey into approaches to digital transformation across all three tiers of Australian government – local, state, and national.

Highlights

  • Although there is some cynicism about terminology, the drive toward digital transformation is pervasive across all three tiers of Australian government.

Features and Benefits

  • Learn why government organizations are still grappling with some very basic delivery challenges, such as the difficulties associated with poor connectivity to target communities and the ever increasing threat of cybersecurity attacks.
  • Learn why government organizations that can successfully manage a vibrant ecosystem of internal and external clients, other agencies, and commercial providers will make the greatest progress on their digital transformation journey.

Key questions answered

  • How are the three tiers of Australian government approaching digital transformation?
  • Why do traditional procurement processes continue to be an inhibitor?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for agencies
  • Recommendations for suppliers

Digital transformation in Australian governments

  • Digital strategy
  • Digital challenges
  • Partners and suppliers
  • Governance for digital initiatives

Appendix

  • Methodology
  • Further reading
  • Author

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