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By 2025, the overlap between digital government and smart cities will be seamless, raising the prospect of a near future in which public services in cities will be built around the needs of individuals, rather than bureaucratic institutions.


  • Citizen-centric services are not about breaking down silos; they are about taking advantage of the opportunities that arise once silos have already been broken down. To get to that stage, cities must finish what they started with digital government.

Features and Benefits

  • Learn why cities must balance transparency with the value of data as a public asset.
  • Learn why government must define parameters for the sharing and exchange of data in cities.

Key questions answered

  • Why will data drive the next phase of public services in cities?
  • What is the difference between smart cities and citizen-centric services?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for governments
  • Recommendations for vendors

Individuals will become the center of city services

  • Readying for the challenges of tomorrow
  • Technology has enabled radical change in cities' approach to addressing problems
  • Data will drive the next phase of public services
  • Smart cities and citizen-centric services are not the same

Fair data sharing rests on consent and incentives

  • Citizen-centric services require new ways of handling data
  • Citizen privacy demands platforms to support active consent
  • Businesses already profit from free access to city data

Institutional reform must come before technology

  • Cities must finish what they started with digital government
  • National governments must solve the identity puzzle


  • Further reading
  • Author

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