skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Few local governments follow a smooth course from on-premise IT to doing everything in the cloud. Most overhaul each system when it’s convenient.This results in a patchwork IT estate of cloud and on-premise systems.


  • Cloud supports cities’ top priorities: joined-up services, mobile working, and data-driven decisions.
  • Government follows the path of least resistance. Low-priority and low-risk systems tend to get the cloud treatment first.
  • High-priority IT is a low priority for cloud disruption. The need to “keep the lights on” means the most essential IT systems are often the most antiquated.

Features and Benefits

  • Identifies what drives local government to adopt cloud services and what holds it back.
  • Analyzes the strategies local governments use to migrate core IT to the cloud without disrupting essential services.

Key questions answered

  • What are the main challenges to local governments trying to adopt cloud services?
  • Where do local governments usually start when moving to the cloud?
  • How can local government get new cloud systems and old on-premise IT to work together?
  • What must local governments do to keep essential services running while the IT that underpins them is replaced with cloud-based systems?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for government
  • Recommendations for vendors

Cloud supports cities’ top priorities

  • The digital credo: “I believe in lower costs and better services”
  • Cloud gets services out of silos and helps meet rising demand
  • Cloud helps cities adopt new working practices
  • Cloud services support smart cities and smart decisions

Obstacles to cloud are trickier for local government

  • Public sector skill shortages hit local government hardest

Government follows the path of least resistance

  • New and low-priority systems tend to go to the cloud first
  • Local governments use cloud to support field workers

Cities need new and old systems to work together

  • Contracts, sunk costs, and feudal lords stagger cloud adoption
  • Patchwork cloud adoption drives demand for middleware

High-priority IT is a low priority for cloud adoption

  • Low-priority cloud projects prepare staff for the trickier stuff
  • Major cloud transformation often requires additional services
  • Digital services drive case management into the cloud
  • Revenues and benefits often go to the cloud through BPO


  • Methodology
  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now