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Governments are under increasing pressure to deliver modern citizen services as efficiently as possible. Historically, many shared service approaches have failed to live up to expectations, but agencies are learning from earlier outcomes to build government-as-a-service.


  • A number of interrelated global trends are combining to facilitate the development of "government-as-a-service" (GaaS) capabilities. The combination of "as-a-service" and flexible "collaborative delivery" will allow agencies to build government-as-a-service from common components.

Features and Benefits

  • The majority of government functions will be delivered through "as-a-service" models within five years.
  • Progressive adoption of "as-a-service" delivery can free operational resources for innovation.

Key questions answered

  • Shared arrangements are successful when there is commonality of business functions. Standardizing those business functions reduces the need for expensive customizations.
  • Newer approaches to collaborative delivery emphasize flexibility and brokering the acquisition of service components from commercial providers.

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for agencies
  • Recommendations for vendors

The steady move to "everything-as-a-service"

  • The underlying efficiency drivers for "everything as a service"
  • Freeing space for innovation
  • "As-a-service" will be the default delivery mechanism
  • Agility is as important as cost
  • The costs of customization


  • Methodology
  • Further reading
  • Author

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