skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


In this case study, Lancet Laboratories, together with Pacific Knowledge Systems (PKS), provides a classic example of best-practice transformational change.


  • It was the laboratory pathologists who were primarily tasked with driving the changes, and they produced the automated rules rather than needing to leave it to the technical IT staff. This enabled a simple decision-making structure to be implemented to deliver improved services.
  • By directly engaging its stakeholders, Lancet managed to achieve a smooth transition and clearly delivered its promised outcomes.

Features and Benefits

  • Learn how a health laboratory successfully delivered significant performance improvements using a rules-based system.
  • Identify the key management processes for driving digital transformation in a laboratory setting.

Key questions answered

  • How can automation be used to deliver a more personalized service to general practitioners?
  • What are some of the key management considerations when implementing a rules-based system?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Recommendations for the healthcare industry

  • Recommendations for enterprises
  • Recommendations for vendors

Using a rules-based solution to deliver improved laboratory outcomes

  • Setting the business context
  • The role of technology in solving the problem

Lessons learned

  • The big implementation challenges were all about thinking differently when using a rules-based engine
  • End-to-end IT infrastructure is pivotal to success
  • Executive leadership is crucial


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now