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The most successful cities of the next decade will be those that can harness the power of networked infrastructure, digital platforms, and citizen participation.


  • Cities and local authorities adopting smart city programs should be considering an integrated approach to services, built around communities and citizens, rather than modernization programs aimed at individual service lines.

Features and Benefits

  • Assesses digital and citizen-centric approaches to meeting smart city objectives.
  • Learn about the evolution of the citizen-centric approach to smart cities.

Key questions answered

  • How can a citizen-centric approach allow smart cities to flourish?
  • What do local and city authorities need to do to achieve smart city objectives?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Putting the citizen at the heart of the smart city

  • Smart cities and the urban context
  • Business process reform is hard but necessary for smart cities to flourish
  • Time for an integrated approach focused on the citizen
  • The evolution of the citizen-centric approach to smart cities
  • Evolving characteristics of citizen-centric smart city approaches
  • Government CIOs are prioritizing spending on building blocks to connect citizen data

Tools to enable this shift are evolving rapidly

  • Intelligent infrastructure is now a priority
  • Big data is no longer the single driver for innovation shaping smart city services
  • Emerging standards

The integration of city and citizen requires the alignment of many moving parts

  • A step change in approach is required
  • Current governance structures are not fit for smart cities
  • Finance and business models need to change in line with the new approach


  • Further reading
  • Author

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