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Introduction

Public sector organizations around the world are concerned about fraudulent communications to their clients – often purporting to be from them. This research looks at how they are addressing this and what communications channels are being used.

Highlights

  • Understanding and anticipating the business cycle is critical to successful proactive anti-scam campaigns
  • Basic email remains a ubiquitous lowest common denominator notification channel but is heavily compromised

Features and Benefits

  • Compare the strategies of public sector organizations in different countries as they seek to combat fraudulent communications
  • Assess the ongoing education campaigns required to raise and maintain awareness of what organizations will and will not undertake

Key questions answered

  • How is basic email, which is heavily compromised, being used to communicate with end users?
  • How are governments and public sector organizations taking steps to address identity issues?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for agencies
  • Recommendations for vendors

Educating clients

  • Identifying legitimate activities
  • A multichannel approach
  • The downside of raising awareness

Communicating with customers

  • Can email ever be trusted?
  • Communicating with fewer channels
  • Don’t forget the telephone
  • Understanding the business cycle

Security

  • Who is responsible for end-point security?
  • Security software
  • Secure communications channels

Appendix

  • Further reading
  • Author

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