skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


This report identifies and analyzes the key trends that will impact the global insurance sector in 2017. Included in the discussion are findings from Ovum's ICT Enterprise Insights study.


  • All regional markets will grow IT budgets, led by Asia-Pacific, with growth accelerating after moderating in 2015/16. Digital channels are the top investment area, with IoT emerging as a key topic on the insurance CIO's agenda.

Features and Benefits

  • Allows insurers to assess the impact of key trends on their organization and markets.
  • Analyzes trends in IT spending in the insurance industry.

Key questions answered

  • What are the key business and technology drivers impacting the global insurance sector?
  • How do the key business and technology drivers vary by region, sector, and organization size?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Business trends and technology enablers

  • Market improvement is accelerating the rate of change for the insurance industry
  • Continuing premium recovery drives cautious investment in IT
  • IT spending in emerging Asia-Pacific markets accelerates as slowdown fears recede
  • Latin America will continue to see strong expansion of IT budgets in 2017 despite an uncertain economic outlook
  • Operational effectiveness will be an increasingly important focus for North American insurers in 2017
  • Brexit will lead to some slowing of IT spending in Europe and the UK during 2017/18

Digital channels remain the top area of IT investment despite concerns about IoT

  • IT budget increases will grow across most functional areas
  • Enhancing the customer experience is driving claims processing investment

Most carriers remain uncertain about IoT strategy despite the risks posed by delaying

  • The majority of carriers expect IoT to have a significant impact on the insurance industry within 36 months
  • Complexity, risk, and poor take-up are key barriers to greater IoT engagement by carriers
  • Tech giants pose the biggest threat to carriers in the IoT space


  • Methodology
  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now