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This Ovum Decision Matrix (ODM) provides a broad and detailed assessment of nine major IT service providers that have established a strong presence supporting insurance carriers in the development and execution of their IT strategies.


  • This report provides detailed analysis of the service proposition of nine leading IT service providers targeting the insurance sector. It provides a detailed assessment of their capabilities across five key dimensions: delivery scale, services roadmap, partner ecosystem, client base, and service maturity.

Features and Benefits

  • Analyzes the services mix, geographic footprint, and service capabilities of nine leading IT service providers.
  • Identifies key dimensions that carriers must evaluate when assessing potential IT service providers.

Key questions answered

  • How do leading IT service providers targeting the insurance carriers sector compare?
  • Which IT service providers serving the insurance carrier market have the best service development roadmap to meet emerging needs?

Table of contents


  • Catalyst
  • Ovum view
  • Key findings

Market context

  • The global insurance sector is undergoing a major restructuring
  • Market challenges are changing the service provider relationship

Ovum Decision Matrix: selecting an IT service provider for the insurance sector

  • Decision Matrix scope
  • Inclusion criteria
  • Overall assessment
  • Assessment methodology

Primary assessment criteria

  • Evaluation categories
  • Offering assessment
  • Execution assessment

Vendor analysis

  • Radar charts
  • Atos
  • CGI
  • Cognizant
  • CSC
  • Dell Services
  • HCL Technologies
  • Infosys
  • TCS
  • Wipro


  • Vendor sub-criteria scores
  • IT services definitions
  • Geographic region definition
  • Author

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