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Major shifts in demographics, economic power, regulation, and technology over the next decade will further accelerate the most fundamental restructuring of the global insurance industry in its long history.


  • ICT in particular is enabling the digital transformation of the insurance industry. This is being seen in the channels through which insurers interact with their customers, with a complex and interchangeable mix of mobile, online, and social media replacing the traditional means of communicating with and advising policyholders.

Features and Benefits

  • Assesses the road to 2025 in the insurance industry.
  • Identifies key opportunities for ICT vendors operating within the insurance space.

Key questions answered

  • What are the key forces bringing about change in the insurance sector?
  • How should vendors adapt their offerings to meet changing needs within the industry?

Table of contents

Ovum view

  • Summary
  • The road to 2025 in the insurance industry
  • Understanding the ICT opportunity in the insurance industry
  • Recommendations


  • Author

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