skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Banks are looking at automation to cut costs, increase business efficiency, and improve compliance. There is much confusion about how best to exploit robotic process automation and AI, however. This report explains the key features, benefits, and risks involved.


  • AI will not be a solution for all problems and should not be seen as a direct replacement for human employees, but its use will unlock a range of new capabilities and efficiencies for banks.

Features and Benefits

  • Evaluates the benefits that RPA and AI offer to banks and the risks involved.
  • Identifies the best approaches to using automation to improve efficiency and productivity.

Key questions answered

  • How is artificial intelligence likely to be best used in banking?
  • Where should RPA fit within a bank's IT strategy?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Virtual operations have yielded some results

  • Improving process cost and operational efficiency is a key focus of FS firms
  • Automating processes should be part of a long-term strategy

The real benefits of using AI are yet to be seen

  • Going beyond to intelligent automation
  • Intelligent AI strategies focusing on specific tactical improvements will be key for long-term benefits


  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now