skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration


Banks are looking at automation to cut costs, increase business efficiency, and improve compliance. There is much confusion about how best to exploit robotic process automation and AI, however. This report explains the key features, benefits, and risks involved.


  • AI will not be a solution for all problems and should not be seen as a direct replacement for human employees, but its use will unlock a range of new capabilities and efficiencies for banks.

Features and Benefits

  • Evaluates the benefits that RPA and AI offer to banks and the risks involved.
  • Identifies the best approaches to using automation to improve efficiency and productivity.

Key questions answered

  • How is artificial intelligence likely to be best used in banking?
  • Where should RPA fit within a bank's IT strategy?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Virtual operations have yielded some results

  • Improving process cost and operational efficiency is a key focus of FS firms
  • Automating processes should be part of a long-term strategy

The real benefits of using AI are yet to be seen

  • Going beyond to intelligent automation
  • Intelligent AI strategies focusing on specific tactical improvements will be key for long-term benefits


  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now