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Introduction

Based on interviews with around 6,275 senior IT executives, Ovum’s ICT Enterprise Insights program answers key questions concerning enterprises’ needs at a country and industry level. This brief focuses on the top findings for the retail banking industry.

Highlights

  • Ovum's ICT Enterprise Insights survey demonstrates that improving the customer experience and digital channel capability will drive IT investment in 2016.
  • Our survey shows that revenue growth remains the main driver of IT investment for retail banks, with customer experience key.

Features and Benefits

  • Identifies the IT needs of the retail banking industry globally.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for the retail banking industry.

Key questions answered

  • What are the top priorities for IT decision-makers in the retail banking industry over the next 18 months?
  • What are the spending plans of retail banks?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Improving the customer experience and digital channel capability will drive IT investment in 2016

  • Revenue growth remains the main driver of IT investment for retail banks, with customer experience key
  • Digital channels and product development will see the greatest budget growth in 2016
  • Enhancing security and delivering a next-generation banking experience will be the focus of digital channel investments

Ovum’s ICT Enterprise Insights Program

  • IT and communications insight by line of business

Appendix

  • Methodology
  • Author

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