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The future role of software-as-a-service (SaaS) in the retail banking industry is a topic that has been hotly debated over the last five years. SaaS as a technology is now mature, and is becoming increasingly important to banks.


  • The use of SaaS technology to support horizontal functions such as email or backup is widespread, but it is also becoming increasingly important for core business functions such as product origination and customer service.

Features and Benefits

  • Enables retail banks to benchmark SaaS strategy against their peers.
  • Evaluates the key barriers to SaaS adoption in the retail banking industry.

Key questions answered

  • How are retail banks using SaaS for both horizontal and vertical functions?
  • To what degree will SaaS shape and define the competitive landscape?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for retail banks
  • Recommendations for vendors

SaaS is growing in importance within the global retail banking industry

  • SaaS is increasingly used to support banking-specific business processes

SaaS is poised to drive significant change in the product and competitive landscape

  • The use of SaaS is increasingly about driving organizational agility
  • Industry expectations are that SaaS will drive major change in the market and the competitive landscape
  • The relationship between the IT group and lines of business will need to change if the benefits of SaaS are to be realized


  • Methodology
  • Further reading
  • Author

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