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Introduction

Although the economic recovery is under way and banks have started investing more in IT and revenue-generating opportunities, they still need to prioritize their IT investments. Understanding the trends shaping the market and how other players in the market are viewing these changes is essential.

Highlights

  • 2015 sees retail banks focusing more on revenue generation, front office, the customer experience, and customer satisfaction

Features and Benefits

  • Learn which product and service objectives will drive retail bank IT decision making in 2015
  • Understand which regions and countries will see the greatest increase in IT budgets, both now and in 2019
  • Explore how the focus on the customer experience will influence the development of digital channel offerings

Key questions answered

  • What are the key trends shaping retail banks IT investment in 2015 and beyond, and what are banks investing in?
  • How important is the increased spending and attention to digital channels to the retail banking IT industry?
  • How will the distribution of IT spending change geographically over the next five years?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

IT spending will be driven by a renewed focus on revenue growth

  • Banks’ stronger focus on revenue generation and the customer drives increases in IT spend
  • Improving both internal and customer-facing processes will be a key IT objective
  • The US remains the largest IT market but China is growing in importance

The push for revenue growth will increase investment in the front office

  • Focus on front-office investments is driving IT spending
  • Digital transformation will maintain the importance of investment in core systems

Appendix

  • Methodology
  • Further reading
  • Author

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