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Although payments are, of course, vitally important to utilities, the industry has been slower than others to adopt alternative payment technologies.


  • Utilities should reconsider their business models – instead of thinking of themselves as selling electrons or molecules, they should think of themselves as selling comfort and convenience.

Features and Benefits

  • Assesses the current market for payments in the utilities industry.
  • Discusses the drivers of and barriers to the adoption of new payments methods in the utilities industry.

Key questions answered

  • What does the current market for payments in the utilities industry look like?
  • What will drive the adoption of new payments methods in the utilities industry?

Table of contents

Ovum view

  • Summary
  • Utilities lag other industries in the adoption of nontraditional payments
  • An improved focus on customer experience could drive more flexible payment options
  • Security, privacy, and regulatory concerns are significant barriers


  • Author

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