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The ITSCA Quarterly Analysis report provides an overview of the IT services contracts announced during the third quarter of 2019.


  • IBM topped the service provider leaderboard with 18 deals in 3Q19. It was followed by Oracle and Tyler Technologies, with 17 and 14 deals respectively.
  • Cloud-based services accounted for $3.7bn total contract value (TCV) out of a total of $15.5bn for consulting, network deployment, IT outsourcing, and cloud services in 3Q19.
  • North America dominated the IT outsourcing market in terms of TCV, accounting for 71% of the total TCV during 3Q19.

Features and Benefits

  • Provides an insight into activity in global markets, including North America, EMEA, Asia-Pacific, and South and Central America.
  • Gives an overview of deals across all IT services domains, including digital transformation, cloud services, and automation.

Key questions answered

  • What are the key trends currently affecting the global IT services market?
  • Which vendors are winning major outsourcing deals?

Table of contents


  • Introduction
  • IT Services Leadership Board: Quarterly Analysis, 3Q19

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