skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Artificial intelligence technology company IPsoft hosted its second Digital Workforce Summit and Analyst Day over two days in June 2018 in New York City, coinciding with the release of its 1Desk platform.


  • In IPsoft's view, artificial intelligence technologies such as Amelia are becoming the new user interface and can steer customers' web experience by understanding what they are looking at and supporting context-driven dialogue around it.

Features and Benefits

  • Evaluates IPsoft's current offerings and position.
  • Explores thought leadership on artificial intelligence.

Key questions answered

  • How does IPsoft see its place in the changing AI marketplace?
  • What can 1Desk do when linking Amelia and IPcenter?

Table of contents

Ovum view

  • Summary
  • AI's present and future
  • Multitasking Amelia
  • Where do we go from here?


  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now