skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Artificial intelligence technology company IPsoft hosted its second Digital Workforce Summit and Analyst Day over two days in June 2018 in New York City, coinciding with the release of its 1Desk platform.


  • In IPsoft's view, artificial intelligence technologies such as Amelia are becoming the new user interface and can steer customers' web experience by understanding what they are looking at and supporting context-driven dialogue around it.

Features and Benefits

  • Evaluates IPsoft's current offerings and position.
  • Explores thought leadership on artificial intelligence.

Key questions answered

  • How does IPsoft see its place in the changing AI marketplace?
  • What can 1Desk do when linking Amelia and IPcenter?

Table of contents

Ovum view

  • Summary
  • AI's present and future
  • Multitasking Amelia
  • Where do we go from here?


  • Further reading
  • Author

Recommended Articles

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Services

    5G: Another technology in search of enterprise use cases

    By Evan Kirchheimer 26 Apr 2018

    Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now