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IT is treading a delicate path between trying to provide the business with the new technology and services required to compete in a digital economy and keeping existing technology and services running.


  • IT must redefine its role in the digital enterprise, or it risks becoming obsolete.

Features and Benefits

  • Explains how CIOs can balance the demands for innovation with maintaining existing services within their current budgets.
  • Understand how cloud computing can help link IT spend to business activity, making IT a value creator and not a cost center.

Key questions answered

  • What are the key factors creating the tension between innovation and support?
  • What steps must CIOs take to begin the transformation of IT capability?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

IT must redefine its role in the digital enterprise, or it risks becoming obsolete

  • IT must be the enabler of corporate change

Cloud computing can help link IT spend to business activity, making IT a value creator and not a cost center

  • Cloud computing will change the narrative that CIOs relay to the business

The journey begins by making IT operations pivotal to digital transformation

  • Digital transformation must be IT-led
  • A platform layer must integrate critical capabilities and services


  • Methodology
  • Further reading
  • Author

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