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Introduction

This report explores the strategic steps and capabilities that organizations must consider when embarking on an EMM implementation and provides guidance from practitioners who have experienced EMM implementation success.

Highlights

  • Any enterprise mobility implementation should be aligned to deliver against overarching strategic business objectives. Key business stakeholders should be engaged early on to help those leading an implementation better understand how new enterprise mobility practices and technologies can support their objectives.

Features and Benefits

  • Analyzes the EMM implementation experiences of end-user organizations and independent practitioners.
  • Assesses some of the important considerations that must be made as part of an EMM implementation.

Key questions answered

  • What is important to consider when adopting a more strategic approach to enterprise mobility?
  • How have other organizations achieved EMM implementation success?
  • What implementation approaches help ensure that value is realized?
  • What are the EMM implementation best practices?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Adopting a strategic approach to enterprise mobility can help organizations achieve EMM implementation success

  • Understand wider business goals and define what implementation success should look like
  • Prioritize the user experience
  • Securing the mobile workforce
  • Define current state and monitor success of implementation through benchmarking

A phased implementation approach that has business outcomes at its core is important

  • Organizations often begin with device management and by mobilizing a small number of widely used business apps
  • New efficiencies will be realized throughout the implementation and long-term adoption of an EMM solution
  • Usability and convenience are driving the need for mobile apps
  • Mobilizing business applications

Implementation best practices

  • Identify pain points and opportunities where mobility could have an impact and build these into a business case
  • Clearly communicate goals and objectives
  • Define and delegate responsibilities
  • Develop requirements in line with expectations
  • Find the right EMM solution provider
  • Consider how support models will need to evolve
  • Users and support teams will need new skills
  • Outsourced mobility services are of growing interest

Appendix

  • Methodology
  • Further reading
  • Author

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