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Dual- and triple-play bundles are becoming increasingly popular, particularly in very mature markets, due the attractive discounts offered by providers, but they can also generate anticompetitive effects and cause customer lock-in.


  • Customers in the vast majority of countries can follow a "gaining-provider-led" (GPL) switching process to easily switch providers offering landline or broadband services as well as phone/broadband dual-play bundles, but this is less common for triple-play bundles that include pay TV.

Features and Benefits

  • Evaluates the various approaches adopted by regulators regarding the process required to switch bundles.
  • Identifies best practices to facilitate switching.

Key questions answered

  • What are the key regulatory issues surrounding switching providers of bundled services?
  • How have different regulators chosen to address competition concerns relating to switching bundles?

Table of contents


  • In brief
  • Ovum view

Key factors to consider

  • Regulatory issues surrounding switching providers of bundled services
  • Best practices to facilitate switching

Regulatory approaches to switching bundles

  • Australia
  • Colombia
  • UK


  • Methodology
  • Further reading
  • Author

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