skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


This research provides guidance to organizations embarking on an IT process-improvement initiative.


  • New technologies, the need to reduce costs, and the mandate placed upon IT to do more with less make the need to optimize processes one that many organizations share.

Features and Benefits

  • Learn about some of the key activities involved when undertaking an effort to optimize IT processes.
  • Learn about wider continuous improvement practices.

Key questions answered

  • What is IT process optimization?
  • What are some of the tasks and activities that must be undertaken as part of any process-optimization effort?

Table of contents


  • Introduction
  • Download 1: Framework: IT Process Optimization


  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now