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Administrative systems, such as student information systems, remain a critical component of the operational infrastructure. They should be supported by foundational services offering capabilities to deliver intelligent, personalized, and holistic student engagement.


  • Modern learners have been conditioned by consumer experiences – good and bad. Many colleges are finding that they are not "student ready" and need to mature foundational services such as identity, data estate management, AI, and constituent engagement to meet learners' expectations for intelligent, highly personalized services they can trust.

Features and Benefits

  • Develop an educational systems roadmap for institutional and student success.
  • Assess your current SIS match to the institution's evolving business model.

Key questions answered

  • In an environment where change is constant, how can institutions make choices about their administrative systems that will position them for success?
  • What are the key foundational technology platforms for educational institutions?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for institutions
  • Recommendations for vendors

Challenging dynamics challenge institutions

  • Disruptive forces are driving innovation in higher education

Institution success depends on aligning educational strategy and technology

  • Put the student at the center, for life

Administrative solutions are still critical to success

  • Transformation can challenge legacy systems
  • Institutions need to take bold steps with their mission-critical solutions

Foundational services for success

  • Engagement
  • Insight and agents
  • Identity
  • The data estate


  • Methodology
  • Further reading
  • Author

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