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This research note outlines the significance of the Tata Consultancy Services (TCS) contract win with Transamerica Life Insurance.


  • The contract with Transamerica is significant as it provides a template for transformational outsourcing deals in the insurance industry for the next decade. This research note examines the implications for the wider insurance sector.

Features and Benefits

  • Assesses the implications of this type of contract model for both insurers and ICT service vendors
  • Identifies key considerations for insurers considering a transformational outsourcing approach

Key questions answered

  • What does this contract model mean for ICT service vendors serving the global insurance industry?
  • What does this contract model mean for insurers?

Table of contents

Ovum view

  • Summary
  • This is not the return of the transformational mega-deal
  • The emergence of transformational deal 2.0
  • This is an opportunity open to only a few ICT services vendors


  • Author

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