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This case study looks at how the German Federal Office for Migration and Refugees (BAMF) began its digital journey in the midst of crisis, and how its subsequent success laid an important foundation for future technology innovation.


  • Information technology had to play a big part, not only as a way of automating existing procedures, but also as a source of innovation to deal with these challenges in different ways.

Features and Benefits

  • Learn how the German government delivered a complex humanitarian solution involving business processes to technical infrastructure in weeks not months or years.
  • Identify key lessons for driving complex government transformation involving a mix of people, policy, processes, and technology

Key questions answered

  • How can contemporary approaches to digital government be used to deliver significant business change at speed?
  • What are the practical advantages of contemporary partnership arrangements with key vendors in a government setting?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Recommendations for the government sector

  • Recommendations for enterprises
  • Recommendations for vendors

A digital government solution for a 21st century crisis

  • Understanding the scale of Europe’s humanitarian crisis
  • With growing numbers of asylum seekers new challenges arose
  • A different technology solution was urgently needed to take advantage of the new changes
  • Delivering a replacement production solution within an eight‑week fixed deadline
  • The project’s success has since received clear recognition setting a path for future innovation

Lessons learned

  • Partnerships can deliver superior results
  • Contemporary, standard platforms are the key to agility
  • In the government sector, project outcomes really can make a difference to people’s lives


  • Methodology
  • Further reading
  • Author

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