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Ovum surveyed 2,708 ICT decision-makers in enterprises across 15 countries and 12 industry verticals as part of our Enterprise Insights research program. This report includes selected findings in the second of these areas: unified communications.


  • Hosted UC services, particularly dedicated private cloud services that can be customized and made more secure than public cloud services, are the subject of increased interest among enterprise buyers.

Features and Benefits

  • Outlines the degree to which enterprises have adopted unified communications.
  • Compares enterprise attitudes to hosted, managed, and premise-based UC solutions.

Key questions answered

  • Do enterprises prefer hosted or managed communications services and why?
  • What are the top reasons for enterprises to purchase UC services?
  • What are the top ways enterprise measure the success of UC implementations?

Table of contents


  • Introduction
  • Download 1: Enterprise Insights: UC Trends

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