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This report leverages data from a recent Ovum survey on the workspace. We asked IT leaders about the technologies and working practices that they expect to support new work styles.


  • No single technology will deliver a modern workplace that meets employee needs; it will be a complement of different tools that must be tightly integrated to deliver against a broad set of objectives.

Features and Benefits

  • Learn about the importance organizations are attaching to emerging technologies including AI, automation, and analytics in modernizing the workplace.
  • Discusses the importance of developing strong partnerships and creating a rich ecosystem of technology integrations to support workplace modernization efforts.
  • Learn why enterprises have a responsibility to ensure employees maintain a good work/life balance as work styles become more flexible.

Key questions answered

  • What are the key objectives for organizations investing in enabling more flexible work styles?
  • How will modern and more traditional technologies coexist in delivering business value?
  • What impact are new AI, automation, mobility, and analytics technologies set to have on the enterprise?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors
  • Recommendations for service providers

Organizations are attaching great importance to technologies that promote mobile and flexible work styles

  • Improving employee productivity is a key objective for organizations investing in enabling more flexible work styles
  • The importance of the cloud in supporting flexible work styles
  • Unified endpoint management solutions can help organizations securely enable more flexible work styles
  • Traditional workplace technologies still have an important role to play
  • Enterprises have a responsibility to ensure employees have a good work-life balance as work styles become more flexible

A variety of emerging technologies are set to have an impact on the workplace

  • AI and analytics will have a significant impact in the future workplace
  • The workplace benefits IT leaders hope to achieve with AI
  • Improving the employee experience with virtual assistants and chatbots
  • New technologies need to enable new, more innovative ways of working
  • In addition to analytics, CPaaS capabilities are experiencing strong adoption
  • The rise of the digital workplace platform

Developing strong partnerships and creating a rich ecosystem of technology integrations is key

  • Developing partnerships to support more effective working
  • Mobility and enhancing the workplace are key focus areas for organizations looking for external support
  • IT vendors are the suppliers of choice at present
  • No single partner attribute is dominant in terms of importance


  • Methodology
  • Further reading
  • Author

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