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The Australian Department of Prime Minister and Cabinet (DPMC) used commercial cloud services to deliver a robust and high-performing solution for the G20 leaders’ summit in Brisbane on November 15–16, 2014.


  • Government agencies can deliver high-quality, mission-critical outcomes through the use of commercial cloud-based services.
  • The elasticity of cloud services is particularly appropriate for short-term requirements, when fast ramp-up and tear-down is required without extensive capital outlays.

Features and Benefits

  • Assesses service offerings that leverage enterprise-grade cloud.
  • Assesses the issues of security and confidentiality in using enterprise-grade cloud services.

Key questions answered

  • How can governments leverage the rapid ramp-up and tear-down of enterprise-grade cloud?
  • Are government agencies are ready to utilize enterprise-grade cloud services?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view


  • Recommendations for government
  • Recommendations for service providers


  • When the world is watching
  • Understanding the political context


  • The build-up to the summit: supporting the Sherpas
  • A tale of two networks
  • 30,000 devices, 18 locations
  • Boredom can be a measure of success
  • Managing Wi-Fi: “the tragedy of the commons”
  • Use cases can reveal misconceptions
  • Understanding the security boundary
  • To patch or not to patch – that is the question
  • Minimizing capital liabilities through the value chain
  • Lessons learned


  • Methodology
  • Further reading
  • Author

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