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The Federation of Bosnia and Herzegovina, one of Bosnia's two constitutional entities, has standardized municipal civil records and centralized them in a new digital register.


  • The Federation of Bosnia and Herzegovina has consolidated municipal civil registers into a single digital system as part of Bosnia’s plans for EU integration and digital services.

Features and Benefits

  • Demonstrates how governments in countries with extensive devolution can maintain control of nationwide IT projects.
  • Shows how building systems appropriate to unique needs does not have to mean building them from scratch.

Key questions answered

  • How can central governments modernize antiquated procedures without undermining local decision-makers?
  • How can tried-and-tested systems be made to fit new circumstances without having to rebuild from scratch?

Table of contents


  • Catalyst
  • Ovum view

Recommendations for government IT

  • Always put policy before IT
  • Recognize what is not broken, and then do not fix it

Building a single civil register against the odds

  • Civil registration in Bosnia-Herzegovina is a tricky business
  • Bosnia is only a step away from providing full digital services

Lessons for government IT

  • IT is more than just an office supply
  • Best practice can be really bad practice


  • Methodology
  • Further reading
  • Author

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