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Quality of experience (QoE) is quickly becoming the main differentiator for broadband service providers. Providing a quality experience means enabling applications that start instantly, have great picture and sound quality, have zero latency or delay and are extremely reliable. QoE therefore brings great value to the customer and hence, by enabling it, keeps the broadband service provider directly relevant to the customer in what is becoming an increasingly competitive market.


Despite the significant investments made in broadband networks in order to keep pace with the consumer’s increasing demands, to a large extent the home network has been left behind. But the home network is key to the delivery of QoE and broadband service providers will need to find cost-effective solutions that can meet the expectations (both today and in the future) of all their customers, regardless of their home environment.

Ensuring High Quality Broadband Applications Whitepaper

Key messages: 

  • Consumers demand a high-level of service from their broadband service provider 
  • Service providers must move beyond differentiating on price and speed
  • Streams are multiplying, while resolutions are on the rise
  • Low latency will be critical
  • The importance of the home network to QoE
Ensuring high quality broadband applications

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