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Introduction

This report evaluates seven leading systems integrators (SIs) that are active in the North American market and that have built substantial application development and maintenance (ADM) businesses.

Highlights

  • The applications services space is a mature service line, and large SIs dominate the North American market. Due to this, areas such as support for custom and packaged applications, global delivery networks, and the portfolio of tools that vendors rely on lack differentiation.
  • However, differences emerge when we look at complementary capabilities in areas such as consulting, proprietary tools and frameworks, and the ability to commit to delivering business outcomes.
  • More than IP assets, service offerings, and delivery networks, what really separates the truly customer-obsessed vendor is overall vision and execution.

Features and Benefits

  • Compares the offerings of seven leading SIs that earn $2bn or more from their North American ADM businesses.
  • Evaluates the strategies and approaches these vendors are taking to address changing client needs and market trends.

Key questions answered

  • What major facets should my enterprise use to evaluate the different ADM offerings and approaches that vendors promote?
  • How do these vendors support large-scale Agile transformation exercises?
  • What kind of investments are vendors making to support their strategy and vision in North America?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key findings

Vendor solution selection

  • Inclusion criteria
  • Exclusion criteria
  • Methodology
  • Ovum ratings

Market and solution analysis

  • Ovum Decision Matrix: Market Leaders in North American Applications Services, 2018–19

Market leaders

  • Market leaders: Capabilities Matrix
  • Market leaders: Strategy Execution
  • Market leaders: Market Impact

Vendor analysis

  • Accenture
  • Capgemini
  • Cognizant Technology Solutions
  • HCL Technologies
  • IBM
  • Infosys
  • TCS

Appendix

  • Methodology
  • Further reading
  • Author

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