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UC has the potential to enhance the IoT with a richer set of communications capabilities than most IoT solutions otherwise deliver to businesses. However, UC integration can further complicate and add to the cost of already complicated and expensive IoT projects.


  • There are numerous points where UC and IoT can and do complement each other. This often involves UC vendors and providers inserting themselves into the IoT value chain by carefully selecting point products and solution components where UC capabilities can add value to IoT solutions.

Features and Benefits

  • Details ways providers are delivering IoT solutions that successfully leverage various UC technologies.
  • Explains why, despite years of promise, comparatively few integrated IoT-UC solutions have been deployed.

Key questions answered

  • How are providers delivering integrated IoT-UC solutions?
  • What is holding back wider demand for integrated IoT-UC solutions?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for vendors and service providers
  • Recommendations for enterprises

Points of intersection

  • UC suppliers add IoT to portfolios
  • Burgeoning opportunity to combine UC and IoT services

Communications APIs spur UC-IoT integration

  • CPaaS valuable, but not vital, to IoT
  • Team collaboration applications introduce IoT into workflows


  • Methodology
  • Further reading
  • Author

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