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Salesforce has been busy. Its PaaS portfolio is maturing but customers need to understand how its constituent parts relate to one another and can evolve.


  • The Salesforce App Cloud moves beyond APIs and connectors to focus on shared (network and identity) services and Lightning-enabled user interface-level (UI)/user experience (UX) integration.

Features and Benefits

  • Gain a detailed update of Salesforce's PaaS strategy, it various facets, as well as strengths and weaknesses.
  • Understand the differences between the late Salesforce1 Platform and the new Salesforce App Cloud.
  • The report details the current status of, Heroku and Lightning within the Salesforce App Cloud.

Key questions answered

  • How does the new Salesforce App Cloud differ from the Salesforce1 platform?
  • How and to what extent the new Salesforce App Cloud strategy impact the, Heroku, and Lightning platform services?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

From Salesforce1 Platform to Salesforce App Cloud: there are some differences but strong continuity

  • Same objectives, different perspective
  • Different components, same diversity remains more equal that the other Salesforce App Cloud platform services.

  • is the central hub from a platform point of view
  • is the central hub from an application point of view

Integration between Salesforce platforms is still work in progress

  • Salesforce1 Platform was less about front-end APIs integration than back-end data integration
  • Salesforce App Cloud emphasizes shared services across platforms, starting with and Heroku

The Salesforce App Cloud emphasizes Lightning’s UI/UX integration credentials

  • Lightning is both fish and fowl, which makes it difficult to position
  • Lightning is more than just a pretty face
  • From a platform perspective, Lightning means gradually delivered next-generation
  • From a shared service perspective, Lightning means more easily integrated third-party components
  • Lightning is being refocused from data and UI/UX integration to UI/UX-only integration
  • Lightning is also an ecosystem
  • Lightning is a work in progress

Heroku strengthens its enterprise play

  • The Salesforce App Cloud is not as much about Heroku as it seems
  • Dreamforce was an opportunity to showcase the new Heroku Enterprise


  • Further reading
  • Author

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