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This research note provides an overview of what is influencing the transformation of payments and the opportunity that this disruption creates. This analysis forms part of a wider research series by Ovum analysts entitled A 2025 Perspective on Digital Transformation in the Industry Context.


  • A combination of factors is fueling the accelerating rate of transformation in the payments industry, including new delivery and engagement channels, new infrastructure technologies, and shifting regulatory burdens that impact directly on ICT strategies.

Features and Benefits

  • Evaluates the key underlying drivers of disruption in the payments space.
  • Assesses the level of disruption in payments as an industry.

Key questions answered

  • What driving change in payments?
  • How open to disruption is payments?

Table of contents

Ovum view

  • Summary
  • The road to 2025 in the payments industry
  • Understanding the ICT opportunity in the payment industry
  • Recommendations


  • Further reading
  • Author

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