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Dimension Data executives gave an update on strategy and execution at the company's Perspectives event in mid-March 2017. Ovum believes the strategic roadmap that Dimension Data has scripted for itself will deliver dividends in the medium and long terms for several reasons.


  • Speed and agility are the bywords for many system integrators. Dimension Data’s new CEO, Jason Goodall, clearly understood the critical importance of this model and has brought sweeping changes, with a focus on rationalizing services and "industrializing" them through service delivery platforms.
  • Dimension Data continues to make significant investment in its UC, mobility, and Skype for Business expertise and skills, and it recently closed a deal for what it believes is the largest Skype for Business deployment to date globally. The combination of mobility and its Microsoft expertise into the end-user compute service offer is a very strong statement that it intends to tackle the enablement of a converged workspace for its clients on a holistic basis.

Features and Benefits

  • Evaluates Dimension Data's global ICT services strategy and its transformation into a platform-based managed services provider.
  • Helps readers understand the likely future direction of Dimension Data.

Key questions answered

  • Will Dimension Data's increased investment in SAP services stand it in good stead?
  • How is Dimension Data's take on collaboration and mobility unique?

Table of contents


  • In brief
  • Ovum view
  • Recommendations

Differentiation focused on service delivery and platforms, SAP, and NTT Group assets

  • Organizational change in service delivery to drive speed and agility
  • Applications, workspace, ITaaS investment to focus on client business outcome
  • NTT Group: More relevant than ever


  • Methodology
  • Author

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