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Introduction

This CRM Outsourcing Quarterly presentation informs the reader about key highlights in the contact center services sector during 3Q15.

Highlights

  • Financial performance among publicly traded contact center outsourcers was mixed during 3Q15.
  • There were significant executive changes in the contact center services sector during 3Q15.
  • New contract announcements were sparse during 3Q15, relative to previous periods examined this year and in 2014.

Features and Benefits

  • Learn about how publicly traded contact center outsourcers performed financially during 3Q15.
  • Understand which firms were shifting capacity onshore and offshore during 3Q15.
  • Learn about which executives in the contact center services space changed roles during 3Q15.
  • Gain insight around the key trends in the outsourced contact center sector during 3Q15.

Key questions answered

  • How did publicly traded contact center outsourcers perform during 3Q15?
  • Which executives in the contact center services sector changed roles in 3Q15?
  • What consolidation activity occurred during 3Q15?

Table of contents

Summary

  • Introduction
  • Download 1: CRM Outsourcing Quarterly, 3Q15
  • Methodology
  • Further reading

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