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Introduction

This forecast outlines the levels of major contact center outsourcing in North and Latin America. It splits the outsourced contact center workstations by country, vertical industry, function and offshore delivery.

Highlights

  • Outsourced contact center workstations will grow in the Americas over the next five years, but at a more muted pace than in previous forecasts.

Features and Benefits

  • Learn about overall market growth in the Americas, as well as in the major individual markets.
  • Understand the evolution of emerging and mature vertical markets across the Americas.
  • Understand the evolution of emerge and mature vertical markets across the Americas.

Key questions answered

  • How much will major contact center outsourcing markets grow in the Americas over the next five years?
  • What vertical markets will drive outsourced contact center growth in the Americas?

Table of contents

Summary

  • Introduction
  • Download 1: CRM Outsourcing Forecast: Major Markets in the Americas, 2014–20

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