skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

At its Clarabridge Customer Connections 2018 (C3) conference in May in Washington DC, Clarabridge announced updates and new functionalities that reflect a commitment to providing better business insights.

Highlights

  • Clarabridge's summer release at C3 builds on its vision to empower brands to "listen everywhere, analyze everything, and engage everyone."

Features and Benefits

  • Summarizes how new features, including Effort Score, enhanced Predictive Analytics, and Conversational Analytics, working together enhance voice-of-the-customer feedback.
  • Assesses how to take an existing quality monitoring program and interrelate it with voice-of-the-customer data.

Key questions answered

  • How can data become more powerful with voice-of-the-customer analytics?
  • How does conversational analytics help companies move beyond analyzing calls to summarizing customer conversations and flow analysis from other channels like emails, chat, and social care?

Table of contents

Ovum view

  • Summary
  • Analytics gets a front seat for customer conversations
  • VoC analytics changes the game for CX programs
  • Customers share their results

Appendix

  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now