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Introduction

Providers are introducing new hosted UC services that meet new security requirements necessary to sell to US federal government agencies. Verizon, BroadSoft, and Microsoft are among the providers altering existing UC services for this, while Cisco is altering part of its UC service strategy to offer one of its own.

Highlights

  • Cisco, which previously relied solely on partners to provide hosted UC services based on its Hosted Collaboration Solution (HCS), will for the first time offer an HCS service of its own.

Features and Benefits

  • This report explains how FedRAMP is impacting providers of hosted UC services.
  • This report details which providers are seeking and achieving FedRAMP authorization.

Key questions answered

  • Which providers have received FedRAMP authorization for their hosted UC services?
  • How has FedRAMP authorization led to changes in Cisco's UC services strategy?
  • How will Cisco's new UC service for US federal agencies variously challenge and benefit its service provider partners?

Table of contents

Ovum view

  • Summary
  • FedRAMP authorization ultimately worthwhile for providers that can afford it
  • FedRAMP’s impact on hosted UC services in the US
  • FedRAMP leads to the first Cisco-provided HCS service

Appendix

  • Further reading
  • Author

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