skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

This case study explains how NextGenTel achieved service differentiation by investing in advanced Wi-Fi support capabilities from Domos.

Highlights

  • NextGenTel used AI data analytics to create a more efficient broadband business, increase customer satisfaction, and gain brand differentiation.

Features and Benefits

  • Explains how advanced AI data analytics technology can be quickly deployed across an entire broadband footprint.
  • Describes how Wi-Fi data analytics software can not only improve the efficiency of customer support functions, but also help drive consumer ARPU.

Key questions answered

  • How can operators deploy more advanced home Wi-Fi capabilities without making significant investments in new CPE hardware?
  • What ROI can operators expect from deploying Wi-Fi data analytics technology?

Table of contents

Summary

  • In brief
  • Ovum view

Recommendations

  • Recommendations for service providers

Using data analytics to aid home network support

  • Setting the business context
  • NextGenTel's strategy to increase Wi-Fi customer support
  • How Domos's technology has helped NextGenTel improve its broadband business

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now