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This report takes a close look at the delivery of government services at a local level in Australia and New Zealand.


  • At a time when the ICT industry is pivoting toward smaller organizational structures and agile methodologies enabled by cloud, smaller government administrations now have an important advantage.

Features and Benefits

  • Learn how local government has been structured according to three separate pillars. Savvy managers are now breaking down the barriers between these pillars.
  • Understand how the innovation has become a key focus for many state/local governments, but the delivery of practical outcomes can be illusive. A number of common success factors are emerging.

Key questions answered

  • As governments drive increasing rates of change, why is it now crucially important to retain the confidence of the community?
  • How are common platforms delivering significant savings while creating new opportunities for innovation?
  • Why is it now time to break down artificial walls that exist between the business and IT?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for government leaders
  • Recommendations for vendor partners

The tale of two countries

  • Australia and New Zealand continually rank high in international benchmarks for government administration

Connecting three pillars of government technology

  • Government transformation is a complex undertaking

Two pragmatic approaches to digital transformation

  • Finding the right levers for change

Innovating without disintegrating

  • Innovation is everybody's responsibility
  • The key challenge is to "learn fast," not just "fail fast"

Common platforms and architectural principles create a solid foundation for digital transformation

  • It is "good platforms," not "good fences," that make good neighbors
  • Case study: ACT government drives pragmatic solutions by defining common technology principles
  • Case study: Victorian Department of Health & Human Services drives transformation via "platform plus agile" initiative

The processes of government need to be "fit for purpose" to address 21st century challenges

  • Reinventing government services
  • While 20th century government tended to be slow and unresponsive, citizens had greater trust in its processes
  • The need for a more balanced approach to driving government digital transformation


  • Methodology
  • Further reading
  • Author

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