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MNOs continue to deploy enhanced telecommunications services, as they strive to improve the quality and the capabilities of their core communications offerings and demonstrate that they can provide additional value for their customers.


  • Ovum's Enhanced Telco Communications Tracker: 3Q17 found that of 135 MNOs tracked, 38.1% offer two or more enhanced services.
  • The number of VoLTE deployments increased from 76 at end-3Q16, to 97 by end-3Q17.
  • During the same period, commercial Wi-Fi calling services rose from 32 to 51, and commercial RCS-based services grew from 47 to 50.

Features and Benefits

  • Assesses how far telcos are deploying various types of enhanced telecommunications services.
  • Reveals which enhanced telecoms services are being rolled out most intensively.

Key questions answered

  • How many enhanced telecoms services have been deployed over the past 12 months?
  • Which type of service have telcos invested the most in deploying?
  • What is the market outlook for different types of service over the next 12 months?

Table of contents

Ovum view

  • Summary
  • Enhanced communications services help telcos stay relevant
  • Telco deployments of VoLTE, Wi-Fi calling, and RCS will increase
  • Telcos must consider how, not whether, they upgrade their communications services


  • Further reading
  • Author

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