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Introduction

The Brexit result and the Trump election victory raise questions about how governments need to listen to and engage better with their constituents at all levels.

Highlights

  • There are some big challenges ahead for public sector managers, as we consider how disruptive change will actually play out in the government sector in 2017.

Features and Benefits

  • Understand why government executives should look beyond particular politics and personalities and consider the seismic shifts in community expectations.
  • Understand what the results mean for government sector executives.

Key questions answered

  • What are the underlying changes in citizen expectations that are driving these unexpected outcomes?
  • Did the political commentators just get it wrong, or are there much deeper changes in community attitudes that traditional commentary is not comprehending?

Table of contents

Ovum view

  • Summary
  • Look beyond particular politics and personalities, and consider the seismic shifts in community expectations
  • Trump succeeded in talking about the pressing need for disruption, but not about the detail of how to make it happen
  • Citizens are looking for something different from their governments
  • The public sector needs to become more transformative and disruptive

Appendix

  • Further reading
  • Author

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